Kategorien: Software Support (Anleitungen) Schlagwörter: Download, Problem-/Fehlerbeschreibung, Software-Anfragen, Software-Probleme, Software-Support
0 Software Requests: Advice for Students and Staff
Send requests concerning software to: firstname.lastname@example.org.
Due to policies we answer only to university e-mail addresses.
Test your university e-mail address by sending an e-mail to it.
- check inbox
- check spam folder
Software products for use by students and staff are listed here: Software for Home Use and Software for official use (conditions, user account, download information etc.).
Send an e-mail with detailed problem description to: email@example.com
In order to answer questions or solve problems quickly, the following information is required:
- subject: software product and prominent keyword
- first and last name, IdM user ID
- IP address of used computer (insert 1st line of the IP address test)
- A detailed problem or error description