2 Software Requests: Detailed Description of Software Problem

In order to answer your questions and solve technical problems quickly, we need the following core information, which you should send with your requests to software@fau.de:

Download Problems

For internet access via VPN / DSL:

Installation and Application Problems

  • hardware and operating system (Windows: Right mapping + workspace> properties> general)
  • software product: name, version, update version, language
  • problem / error description: where, when, at which application function (screenshot, add error text)
  • testing IP address and university network access

Problems with user ID and e-mail address

  • FAU students and staff contact one of the RRZE service helpdesks.
  • Students and staff of other universities contact their university computing center.